Local & International Delivery Cost

The cost of delivery is free for West Malaysia purchases above RM100 (local delivery with tracking). Purchases below RM100 will be subjected to a delivery charge of RM10 (local delivery with tracking). This applies only to purchases from our webstore (www.centrocycles.com.my).

For customers of East Malaysia and out of Malaysia, please email us for shipping quotations before proceeding to the payment. You may also contact us for a revised shipping quotation if you are looking at getting a small item. We currently do not offer International delivery options for large and/ or bulky items. However you may get in touch with us if you are very keen in any of such products.

Please note that local tax and customs duty may apply for International orders.

When will my order be dispatched?

Our whole operation is designed to get your order out the door and on its way to you in the shortest possible time frame so you aren’t left waiting.

We ship all local orders with tracking.

Orders placed between Friday (after 5PM) to Sunday will be processed and dispatched on the following Monday.

Delivery may take longer in the following instances:

  • Bike Bag take a little bit longer as we want to ensure they arrive at you in perfect condition, and so will take the time to inspect them before delivery.
  • Smaller item will be dispatched as soon as they are inspected.
  • The availability of one of your order items may have changed from when you purchased – if this is the case, we will contact you to help you find an alternative.
  • If it is a Public Holiday.

Local Same Day Delivery

We do provide same-day delivery services should you require your items urgently. This service is only available on weekdays (Monday to Friday) excluding public holidays. Complete and submit your order before 4pm to get your order within the same day. Orders submitted after 4pm will be delivered the following working day.

Where is my item?

For tracked delivered orders, a tracking number will be provided when it has been shipped out. This tracking number will be provided via WhatsApp. After the order has been handed over to the courier provider, we are not liable for any lost item.

For international orders:

  • You can track the status of your package via this link.
  • Our local postal service, DHL, provides the scan status up to the despatch of the item from Malaysia to overseas.
  • Please note that as not all countries provide scan status or update the scan status, there may be no detailed scan movement of the item at its destination available.
  • Please check with your local postal service once your parcel arrives in the destination country.
  • Delivery times are only estimates and may/ may not be the actual delivery standard experienced.
  • Any delay at the destination countries is beyond the control of DHL.​​​​​​​