Shipping Policy

At Centro Cycles, we are committed to delivering every order safely and efficiently. Every product is carefully inspected and professionally packed to ensure it arrives in excellent condition.

Order Processing

  • Orders are processed within 1–2 business days after payment has been confirmed.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • Processing may take slightly longer during promotional periods or public holidays.

Delivery

We currently ship orders throughout Malaysia using DHL eCommerce.

Estimated Delivery Time

  • West Malaysia: 1–3 business days
  • East Malaysia: 3–7 business days

Delivery times are estimates only and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated automatically at checkout based on the delivery address, parcel size, and weight.

Any applicable free shipping promotions will be displayed during checkout.

Self Collection

Customers may choose Self Collection from our showroom during checkout.

Once your order is ready, we will notify you for collection. Please wait for our confirmation before visiting the showroom.

Collection Hours

  • Monday – Saturday: 11:00 AM – 7:00 PM
  • Sunday & Public Holidays: Closed for ride

Premium Packaging

Every order is carefully packed to help minimize the risk of damage during transit. Extra protection is provided for fragile and premium products whenever necessary.

Bicycle Inspection

Complete bicycles are inspected by our technicians before dispatch to ensure they meet our quality standards.

Large & Bulky Items

For oversized products, including complete bicycles, bike travel bags, indoor trainers, and other bulky items, please contact us before placing your order. Our team will be happy to advise on the available shipping options and applicable delivery charges.

WhatsApp: https://wa.me/60129693175
Phone: +60 12-969 3175

Order Tracking

Once your order has been shipped, a DHL tracking number will be provided via email or WhatsApp (where applicable), allowing you to track your shipment.

Delivery Inspection

Please inspect your parcel upon delivery. If the packaging appears damaged, kindly take clear photos before opening the parcel and contact us immediately so we can assist you.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order. Centro Cycles is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect information provided by the customer.

Need Assistance?

If you have any questions regarding shipping or delivery, please contact our customer service team. We will be happy to assist you.