Should the helmet be replaced after a crash?
In the event of an accident or significant impact, the helmet must be replaced immediately, regardless of its age or visible condition. Even if there are no obvious cracks in the outer shell, internal damage to the polystyrene structure may have occurred, compromising the helmet’s protective performance. Helmets are designed to absorb energy from a single impact to reduce the risk of head injury. After doing so, they are no longer capable of providing the same level of protection. Prioritizing safety means replacing your helmet whenever its protective integrity may be compromised.
CRASH REPLACEMENT PROGRAM
No one can predict what the future holds — and despite every precaution, accidents can happen. As fellow cyclists, we truly understand how frustrating bad luck can feel.
That’s why you are covered by CENTRO CYCLES’s exclusive Crash Replacement Program. If your helmet purchased from us is damaged in a crash, you are entitled to a 30% discount on a replacement helmet.
If you have any questions or would like to learn more about how the program works, feel free to send us a message on WhatsApp or visit our physical store.
How to Request a Replacement
To request a replacement, simply send us a WhatsApp message with the following details, and we’ll be glad to assist you:
-
-
Original receipt from an authorized Centro Cycles dealer.
-
The crashed KASK helmet.
-
A photo of the KASK helmet showing the CENTRO CYCLES sticker.
-
Once we receive your request, our team will review the information and guide you through the replacement process step by step. We’ll also keep you updated until your claim is fully completed.
Remarks: This Crash Replacement Program is applicable once only. In the event of any dispute, Centro Cycles reserves the right to make the final decision.
